Terms of Service

These Terms of Service constitute an offer from Flawlee (the “Operator”) and govern the procedure and conditions for providing access to the Flawlee online service, as well as the use of the program code (script) provided by the Operator.

If the User does not agree with these Terms, the User should refrain from registering in the Service, paying for a subscription, and installing the script on their website.

1. Terms and definitions

• Operator — Flawlee, providing access to the Service.
• User — an individual or legal entity that has registered in the Service.
• Service — the Flawlee software platform, designed for the automated replacement of texts and personalization of content on Users’ websites.
• Script — a fragment of program code for placement on the User’s website.
• Subscription — the right of access to the Service under the selected plan for a single website.
• Usage limit — the permitted number of unique visitors to whom personalized content is shown.

2. Subject of the agreement

• The Operator grants the User the right to use the Service under a SaaS model on the terms of a simple (non-exclusive) license.
• The Service allows installing the Script on a website to automatically select and display texts within the Subscription for a single website.
• The Operator ensures the operability of the Service; the User undertakes to use it properly and to pay on time.

3. Acceptance of the offer

Acceptance of the offer is deemed to occur upon any of the following actions: completing the registration form, confirming the account, selecting a plan and paying, installing the Script, or beginning to use the Service’s functionality.

4. Rights and obligations of the parties

4.1. Obligations of the Operator

• Provide access to the Service to the extent of the selected plan.
• Ensure the operability of the Service, including technical updates.
• Keep the User’s confidential information secure.
• Notify of changes to plans at least 10 days in advance.

4.2. Rights of the Operator

• Modify the technical characteristics and functionality of the Service.
• Temporarily suspend access for maintenance work.
• Refuse service if the User violates these Terms.
• Unilaterally amend these Terms by publishing a new version.

4.3. Obligations of the User

• Provide accurate information during registration.
• Pay for the service under the selected plan on time.
• Purchase a separate Subscription for each website.
• Not modify the Script code or the components of the Service.
• Comply with applicable personal data protection requirements.

5. Pricing and payment

• Payment for the selected plan is made in advance by bank card or bank transfer.
• Paid amounts are non-refundable, except as required by applicable law.
• If the Usage limit is exceeded, the User must purchase an additional package or upgrade to a plan with a higher limit.

6. Liability of the parties

• The Service is provided “as is”; the Operator does not guarantee uninterrupted operation of the Service.
• The Operator is not liable for any direct, indirect, or incidental damages.
• The parties are released from liability in the event of force majeure.

7. Confidentiality and personal data

• The Operator processes personal data in accordance with the Privacy Policy.
• The User must inform website visitors of the collection and processing of their data.

8. Term and termination

• The agreement takes effect upon acceptance and remains in force indefinitely.
• The User may withdraw from the agreement by ceasing to use the Service and removing the Script.

9. Governing law

• These Terms are governed by applicable law.
• Disputes are resolved at the Operator’s place of location.